I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 business days of processing and production time for your order to ship out. This time may vary during high demand periods.
HOW LONG IS THE SHIPPING TIME?
All orders will be shipped depending on the fulfillment center the product is from. Average transit time takes 3 - 12 business days, depending on your location. There are circumstances beyond our control (natural disasters, holidays, weather, etc.) that may cause shipping delays. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products. We use After Ship to perform tracking service and any inaccuracy or misinformation about tracking information is not the responsibility of Project Sleeper.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support.projectsleeper@srdgrupo.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately via email at support.projectsleeper@srdgrupo.com. If the address is incorrect and you notify us within 24 hours, we can correct it. If not, and the order has been shipped, we will assist as best as we can.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with:
- Your order number;
- A picture of the damaged product. Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us at support.projectsleeper@srdgrupo.com and we will do our best to reply within 24 hours.Â